This Privacy Policy explains how Sparkle Cleaners handles personal data when visitors use the website, request a quote, or arrange move-in and move-out cleaning services.
We may process identification and contact details, property and access information, booking preferences, service scope details, condition photos if provided, payment and invoicing records, and communications sent through our website or other booking channels. We also process limited technical data such as device and usage information needed to operate the site and maintain security.
We receive data when a user submits an inquiry, requests a quote, confirms an appointment, shares property details, or communicates with us by phone, email, or contact form. Some technical data is generated automatically by the website and related systems during normal use.
We may use essential cookies needed for site operation, functional cookies that remember preferences, and limited analytics or performance cookies that help us understand how the site is used. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
Where cookies or similar technologies are used, users can usually manage them through browser settings or device controls. Disabling some cookies may affect site functions such as form handling, preference storage, or basic performance features.
We process personal data on a lawful basis that depends on the context, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for managing inquiries, quotes, bookings, service delivery, administration, and security.
Where the GDPR applies, individuals may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. Consent may be withdrawn where processing is based on consent, without affecting prior lawful processing.
We use personal data to respond to inquiries, prepare and confirm quotes, review property scope and access details, schedule appointments, deliver cleaning services, manage handover-related communications, process payments, maintain business records, improve site reliability, and meet legal or accounting obligations.
We may share personal data with trusted service providers that support website hosting, communications, scheduling, payment processing, record keeping, or technical maintenance. These recipients are expected to use the data only for the services they provide to us and to protect it appropriately.
We may disclose personal data when necessary to comply with applicable law, lawful requests from public authorities, court orders, or similar legal processes. We may also share information to establish, exercise, or defend legal claims.
Depending on applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain processing activities. They may also raise concerns with the competent data protection authority where permitted by law.
To exercise a privacy right, a person should provide enough information for us to identify the relevant data and assess the request. We may ask for additional details where needed to confirm identity, protect confidentiality, or determine whether an exception applies.
We keep personal data only for as long as needed to manage inquiries, bookings, service records, payment administration, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymize it where appropriate.
The updated version will apply from the date it is posted unless a different effective date is stated. Users should review this page periodically to stay informed about how personal data is handled.
